Cookie Policy
Last Updated: February 17, 2026
1. Introduction
Our website, https://vicunaair.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts and web beacons?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
4. How We Use Cookies
We use cookies for the following purposes:
- Technical or functional cookies: Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website (e.g., maintaining your booking access session).
- Analytics cookies: We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. These cookies collect information such as pages visited, time spent on site, and general usage patterns. This data helps us improve the experience for our guests. Analytics cookies are only placed after you provide consent via our cookie banner.
- Third-party payment cookies: When you proceed to payment, you are redirected to a secure payment page hosted by our payment provider, Shift4 (Credorax). Shift4 may place cookies on your device to process your transaction securely, prevent fraud, and manage the payment session. These cookies are set directly by Shift4 on their hosted payment page and are not controlled by us.
- Security: We use cookies to help identify and prevent security risks.
5. Placed cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
| sb-*-auth-token | Essential: Maintains your secure session with our booking platform. | Session / Persistent |
| vicuna_manage_booking_id | Essential: Used to securely identify and display your flight details after verification. | 15 Minutes |
| vicuna_cookie_consent | Essential: Stores your cookie preference choice (accepted or declined). | 1 Year |
| _ga, _ga_* | Analytics: Set by Google Analytics to distinguish unique users and track site usage. Only placed if you accept analytics cookies. | 2 Years |
| _fbp | Analytics: Set by Meta (Facebook) Pixel to deliver advertising and measure campaign performance. Only placed if you accept analytics cookies. | 3 Months |
| Moneypenny (third-party) | Functionality: Set by Moneypenny to power the live chat widget. Only loaded if you accept cookies. | Session |
| Shift4 (third-party) | Payment: Set by our payment provider (Shift4/Credorax) during checkout to process your payment securely and prevent fraud. These cookies are placed on the payment page, which is hosted by Shift4. | Session |
6. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement or correct your personal data whenever you wish.
- Right to object: you may object to the processing of your data.
- Right to be forgotten: you have the right to request the deletion of your data.
7. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. For more information about these options, please refer to the instructions in the Help section of your browser.
8. Contact Us
Vicuna Air Limited
Hangar 4, West Raynham Airfield
Fakenham, NR21 7PL
Email: fly@vicunaair.com